RETURN & REFUND POLICY

We want you to feel good about your MYNDRICK order. If something isn’t right, please get in touch with your order number and a short explanation. We review every request individually and take your circumstances into account when considering possible solutions.

As a small independent brand shipping worldwide, we have some limitations on voluntary returns and exchanges. While we can’t approve every request, we’ll take the time to review your situation and explain the available options.

Nothing in this policy limits your rights under applicable consumer protection laws. Where those laws give you a right to return an item, receive a refund or obtain another remedy, those rights take priority.

1. RETURNS, SIZING & CHANGE OF MIND

Please check the size guide on the product page before placing your order. If you need help choosing a size, contact us before purchasing.

Outside any applicable statutory return rights, we do not routinely offer returns or exchanges for:

• An item that does not fit as expected.

• A change of mind.

• An incorrect size or colour selected when ordering.

• An order arriving after a personal event when delivery was within the stated delivery estimate and no specific arrival date was agreed.

However, you are welcome to contact us. We consider requests on a case-by-case basis, taking into account the circumstances, the condition of the item and available stock.

For these voluntary requests, please contact us preferably within 7 days of delivery. Approval is not guaranteed. This timeframe does not shorten any statutory rights you may have.

2. DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If your item arrives damaged, defective or different from what you ordered, please contact us as soon as possible at myndrickclothing@gmail.com.

To help us investigate, please include:

• Your order number.

• A short description of the issue.

• Clear photos of the item and the issue, where possible.

• Photos of the shipping label and outer packaging, if relevant.

Reporting an issue within 7 days of delivery helps us investigate promptly, but does not remove your statutory rights if an issue is reported later.

Depending on the circumstances and applicable law, the resolution may include a replacement, repair, refund or an agreed partial refund if you prefer to keep the item.

Any remedy you are legally entitled to will not depend on a discretionary exception.

3. STATUTORY RETURNS & CANCELLATION RIGHTS

Customers in some countries have a legal right to cancel an online purchase, including for a change of mind.

Where EU withdrawal rights apply, you generally have 14 days from receiving your goods to notify us that you wish to withdraw, subject to applicable legal exceptions. You then generally have a further 14 days to send the goods back.

To exercise this right, email myndrickclothing@gmail.com with your order number and a clear statement that you wish to cancel your purchase. You do not need to provide a reason.

You may inspect the goods as you would in a shop. Where permitted by law, a deduction may apply for loss of value caused by handling beyond what is necessary to establish their nature, characteristics and functioning.

For eligible withdrawals, refunds include the standard outbound delivery charge where required by law. Any additional cost for a premium delivery option is generally excluded.

Refunds will be made within the applicable legal deadline. Where permitted, we may wait until we receive the returned goods or evidence that they have been sent back.

Customers elsewhere retain all cancellation, return and consumer guarantee rights provided by applicable local law.

4. DELIVERY DELAYS

International delivery times may vary because of customs processing, carrier delays or peak periods.

Our estimated shipping windows are:

• EU: 7–14 business days.

• US, UK and Australia: 10–18 business days.

• Rest of the world: 12–21 business days.

If your order is needed for a particular event, please allow additional time and contact us before ordering if you need clarification.

If your package is delayed beyond the stated window or tracking appears to have stopped, contact us so we can investigate and explain the next steps.

A missed personal event does not automatically qualify an order for a refund when delivery was within the stated estimate and no specific arrival date was agreed. This does not affect any cancellation or other rights available under applicable law.

5. HOW TO RETURN AN ITEM

Please contact us before sending an item back so we can provide the correct return address and instructions. Contacting us for instructions does not make a statutory return right subject to our approval.

Do not send a return to the address printed on the shipping label or to our registered business address unless we instruct you to do so.

For an approved voluntary return, we will explain the required item condition and any agreed terms before you send it.

For voluntary or change-of-mind returns, you are responsible for return postage unless we agree otherwise or applicable law requires us to cover it. Where we are responsible for a defective or incorrect item, we will arrange or cover any necessary return shipping as required by law.

We recommend keeping proof of postage and using a tracked service.

6. REFUNDS

We will explain the outcome of your request and any required next steps by email.

Approved refunds will normally be issued to the original payment method. Your bank or payment provider may require additional time to display the funds after processing.

Any partial refund offered as a voluntary resolution will be explained and agreed with you beforehand. It will not replace a remedy you are legally entitled to without your agreement.

7. CONTACT

For return, refund or order enquiries, contact:

myndrickclothing@gmail.com

Please include your order number so we can locate your purchase.

MYNDRICK & CO Limited
663 King's Road, Unit 909 Prosperity Millennia Plaza
Quarry Bay, Hong Kong
Business Registration: 80884414

The address above is our registered business address. Please contact us for return instructions before sending any items.