Refund policy
RETURN & REFUND POLICY
Because MYNDRICK is a small independent brand shipping worldwide, we operate a strict return policy to keep our operations sustainable. Please read carefully before purchasing.
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1. GENERAL POLICY — NO EXCHANGES, NO SIZE-BASED RETURNS
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We DO NOT offer exchanges or refunds for the following reasons:
- The item does not fit as expected
- The buyer changed their mind
- The buyer ordered the wrong size or color
- The item arrived after a specific date (unless delivery was outside our stated shipping window)
Our size guide is available on every product page. It is the customer's responsibility to check the size before placing an order.
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2. EXCEPTIONS ISSUES ON OUR SIDE
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We WILL take responsibility ONLY in the following cases:
- You received a different product than what you ordered (wrong item shipped)
- The item arrived damaged or defective on delivery
- A picking error confirmed by our internal records
In these cases, contact us within 7 days of receiving your order at hello@myndrick.com with:
- Order number
- Clear photos of the item(s) received
- Photos of the shipping label and outer package
- Description of the issue
After review, we will offer one of the following resolutions at our discretion:
- Free replacement of the correct item
- Partial refund (25-50%) with the customer keeping the original item
- Full refund in exceptional cases
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3. DELIVERY DELAYS
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International shipping times can vary due to customs, carrier delays, or peak season. Our standard shipping window is:
- EU: 7-14 business days
- US / UK / Australia: 10-18 business days
- Rest of world: 12-21 business days
If your package arrives within this window, no refund will be issued regardless of the reason (including missed events or holidays). We recommend ordering at least 3 weeks before any specific event.
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4. RETURN SHIPPING
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If a return is approved by us, the customer is responsible for return shipping costs. Return shipping is non-refundable. We do not provide prepaid return labels.
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5. CONTACT
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Any refund or return request must be submitted to
RETURN & REFUND POLICY
Last updated: August 3, 2026
Because MYNDRICK is a small independent brand shipping worldwide, we operate a strict return policy to keep our operations sustainable. Please read carefully before purchasing.
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
1. GENERAL POLICY — NO EXCHANGES, NO SIZE-BASED RETURNS
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
We DO NOT offer exchanges or refunds for the following reasons:
- The item does not fit as expected
- The buyer changed their mind
- The buyer ordered the wrong size or color
- The item arrived after a specific date (unless delivery was outside our stated shipping window)
Our size guide is available on every product page. It is the customer's responsibility to check the size before placing an order.
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
2. EXCEPTIONS — ISSUES ON OUR SIDE
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
We WILL take responsibility ONLY in the following cases:
- You received a different product than what you ordered (wrong item shipped)
- The item arrived damaged or defective on delivery
- A picking error confirmed by our internal records
In these cases, contact us within 7 days of receiving your order at hello@myndrick.com with:
- Order number
- Clear photos of the item(s) received
- Photos of the shipping label and outer package
- Description of the issue
After review, we will offer one of the following resolutions at our discretion:
- Free replacement of the correct item
- Partial refund (25-50%) with the customer keeping the original item
- Full refund in exceptional cases
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
3. DELIVERY DELAYS
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
International shipping times can vary due to customs, carrier delays, or peak season. Our standard shipping window is:
- EU: 7-14 business days
- US / UK / Australia: 10-18 business days
- Rest of world: 12-21 business days
If your package arrives within this window, no refund will be issued regardless of the reason (including missed events or holidays). We recommend ordering at least 3 weeks before any specific event.
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
4. RETURN SHIPPING
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
If a return is approved by us, the customer is responsible for return shipping costs. Return shipping is non-refundable. We do not provide prepaid return labels.
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
5. CONTACT
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
Any refund or return request must be submitted to myndrickclothing@gmail.com within 7 days of delivery. Requests submitted after this window will not be processed.
MYNDRICK & CO Limited
663 King's Road, Unit 909 Prosperity Millennia Plaza, Quarry Bay, Hong Kong
Business Registration: 80884414